TD hits a home run

You may have been following the National Bank debacle three part series which ends with the bank terminatimg their business relationship with me. Three high level VP’s make this decision when I complained about lousy customer service. Brilliant.

Let’s move on. So I contacted TD Canada Trust. What a breath of fresh air. The branch manager took my call and was very positive and welcoming right from the start. I felt as if she wanted and cared about my business.

I am not a multimillionaire but I have 3 mortgages, two back accounts and a credit card.

We met yesterday and I was treated like a king. The name of the manager is Natasha and she is 27 years old; her customer service stellar. I was there for 2 hours and it flew by quickly. I left with a debit card and a card for my business, something the National Bank never even discussed with me. Natasha was efficient, friendly and made the whole process seem easy. And the bank is open on Sundays.

The three senior VP’s from the National Bank could learn from her. The lesson is simple. Do not accept less that stellar customer service. My 89 year old mother, who loves TD, always told me that it’s your hard earned money so make sure that you always get the best customer service.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” -Sam Walton

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